Testimonials
At Starscape we like to think that customer service is one of our strengths, reflecting the enthusiasm which we have for fibre optic lighting in general and star ceilings in particular. We're very keen to engage with potential and existing customers, listening to their queries and offering tips on how they can achieve their desired effect as cost-effectively as possible.
In some cases this involves lengthy e-mail correspondence or numerous telephone calls, and from time to time people are kind enough to express their appreciation of our efforts.
These testimonials and comments are all unsolicited. Since we respect the privacy of our customers we're reluctant to identify the source of these comments, but they're all genuine. If you have any doubts as to their authenticity, take up this challenge: phone or e-mail us and see for yourself whether the level of friendly service lives up to our claims!
"Firstly, I would like to thank you for all of your help," wrote the manager of a boutique hotel. "I can honestly say I cannot remember the last time I received such a high level of customer service (if only you sold that on your website, I would be buying it for all of my hotel staff!!)."
"Amazing stuff. Your emails represent the finest customer service I have ever received from ANY company," said a customer in the USA. "I will keep in touch as to my installation and forward some pictures to you once it is complete. I have purchased this Galaxy for a new home I am building and it will not be installed until early Summer. I am using it over a grand piano in a piano bar I am adding to the home. Thank you again for all of your help. Much luck to you and your company. The product is fantastic !!!"
Another Galaxy customer wrote: "The Galaxy went up yesterday. Just so thrilled with it. When it is all done I will send a picture to you - looks great. Thank you for all your help and telephone call last week - a really lovely firm to deal with. "
"You are sweet, Peter!" wrote one lady in response to detailed advice on a domestic fibre optic installation, and while “sweet” is not what we generally aspire to, it’s nice to know that people like the tone and content of our technical advice!
"Thanks for your informative e-mail, even taking the time to give me so much information comes as something of a shock," wrote another customer. "I'm more accustomed to getting one line, or even one word responses to enquiries, and sometimes what they say, makes me wonder if they're actually replying to my enquiry."
The Starscape customer service even gets the thumbs up from across the Channel:
"Je vous présente mes remerciement pour vôtre sérieux professionnel. Je ne manquerai pas de faire une très bonne publicité de Starscape Star Ceilings," wrote a French buyer of one of our attractive Mars globes.
Moving further south, an expat customer in Portugal wrote:
"Thank you for your enthusiasm! You have given us some useful food for thought here."
"Many thanks for your interest in my enquiry, it's great to find such a committed supplier," was the reaction of a Dublin customer who came to us for advice about installing fibre optics in a wall panel.
Meanwhile, back on this side of the Irish Channel, a London-based customer e-mailed:
"I just wanted to let you know that the roof is up and looks absolutely amazing! Still a few bits of tweaking to do, but a resounding success thus far ...
Thank you so much for your help and advice. I hope this is the first of many projects with your fantastic products."
Here's one we just couldn't resist including, although to be honest we were surprised at this response to what we thought was just normal friendly and helpful service!
"I am absolutely blown away by your rapid response, thank you very much indeed, there are not many of us left that offer such service."
Another customer e-mailed:
"Thanks for your time the other day, I really appreciated that. It was great to bounce ideas off each other, no matter how small they seemed."
A design company executive wrote:
"Thanks again, and it’s a pleasure working with a company with obvious high professional regard for potential customers."
It's also nice when people receive their Starscape product and are sufficiently impressed to get in touch:
"I unpacked everything last night, and have to say the light bars look fantastic!!!
I set everything up (very quickly) and the lighting effect was amazing - very, very impressed! Thanks for all your help again, I'll make sure I send some pictures once the system has been installed!!"
We liked this one too:
"Thank you so much for your help and time in this matter! What an absolute joy to hear from you during a time when two dozen workmen aren't showing up when they are supposed to and it seems as if no one does what they say they will!"
A recent (April 2012) customer wrote: "Thank you for all of the help and information, as well as the client-centred approach that enabled me to get the effects that I wanted."
Does all this mean that we're perfect, then? No, we're sometimes let down by suppliers and we make the occasional mistake ourselves. It's that sort of world. However, we work hard to maintain standards and we've found that the level of pre-sale service we give people means they're more likely to be patient and understanding on the rare occasion when things don't go as smoothly as we'd all like.