Terms and Conditions
Returns: (Consumer sales)
Starscape does not supply goods "on approval", and we expect customers to make mature, informed decisions about purchases. So, before buying please do feel free to enter into detailed correspondence with us - either by e-mail or phone - to ensure that the products we offer are what you're looking for, and suitable for the intended purpose. We welcome all such opportunities to enter a dialogue with customers. In fact, one customer after receiving his Galaxy star ceiling wrote to us: "Your emails represent the finest customer service I have ever received from ANY company."
We pride ourselves on the level of service we offer and the quality of our products, and in return we expect customers to act in good faith. In special circumstances we will consider return of goods, subject to a 10 % handling fee. Return carriage in this situations will be paid for by the customer and customers are responsible for ensuring the goods are packaged securely.
We will, of course, replace any goods which are defective on arrival. These should be checked within one or two days of receipt, or if there are obvious signs of serious damage to the packaging, don't accept the goods from the carrier.
Guarantee:
Lightsources (excluding the halogen bulb) are covered by a 12 month return-to-base guarantee. Fibres are also guaranteed for 12 months but these really should last indefinitely if handled correctly.
Availability:
We stock lightsources and optical fibre in a range of diameters, so kits are usually made up to order and dispatched within one or two days of receipt of order. If we are unable to dispatch next day we will inform you at the time of order.
Star cloths normally take between 3-4 weeks from order although a quicker turn-around may be achievable where customers are working to a tight deadline.
Delivery:
We usually dispatch goods by carrier on a Next Day delivery service (weekdays only). However, there is a mid-morning cut-off for orders - ie if you place an order during the afternoon, your kit will not leave us until the following day. Saturday morning deliveries are possible by arrangement, but these will be subject to a surcharge on the carriage. Contact us for details.
Smaller orders will be dispatched by Royal Mail (listed as £6 P&P on your order). This will be first class and is not a guranteed next day delivery. If you have a small order but require next day delivery, please contact us before placing the order.
Returned Goods (Business to business)
(a) Starscape will not accept goods for credit or rectification unless such return has been authorised by a partner, and the goods are received by Starscape in stock condition, with original packaging and Starscape retains the right at its sole discretion whether to accept the return of the goods or whether to rectify the goods or whether to issue a credit note in respect thereof. Starscape reserves the right to charge a restocking fee on goods returned for credit which are not in stock condition.
(b) The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to Starscape for service or credit which goods shall be at the risk of the purchaser until actual receipt of the goods by Starscape. The onus of proof of safe delivery shall rest with the purchaser.
(c) All items returned to Starscape by prearrangement and found to contain no fault, will be subject to a 25% restocking charge, providing the goods are in original stock condition. Any downward variation of this restocking charge shall be at the sole discretion of the vendor.
(d) No credit shall be allowed for goods until they have been received complete.
Consequential Loss
The extent of Starscape's liability to the purchaser for any default or breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods and Starscape shall in no circumstances whatsoever be liable to the purchaser in respect of any loss or damage whether suffered by the purchaser or any customer of the purchaser and whether direct, indirect, consequential, or however else arising.
Disputes:
In the unlikely event of a dispute UK law is applicable.
Contract:
When buying goods and services from Starscape on the Internet, consumers are entering a legally binding contract.
Privacy:
Customer information will never be passed to third parties and will remain private.
VAT number:
686 9698 39
WEEE Compliance B2B Terms & Conditions
_The B2B end user is responsible for all liabilities regarding the environmetally sound disposal of this EEE when it is discarded as WEEE.
The producer may, for commercial reasons only, offer a take back option when a B2B end user is purchasing a new product, however, this will be decided on a case by case basis and may incur a charge.
For local environmental sound disposal please contact 0845 257 7024 or info@northerncompliance.co.uk for a free no obligation quote for the removal of WEEE items from a B2B end user.
Contact:
Starscape
7 Main Street
Lowick
Berwick upon Tweed
Northumberland
TD15 2UD
UK
Tel: (01289) 388399
Fax: (01289) 388507
Email: info@starceiling.co.uk
Partners:
Peter Fagan and John Dunn