Privacy Policy
Last updated: 08/09/25
Starscape Star Ceilings Ltd (“we”, “us”, or “our”) is committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR).
Data Controller Information
- Company Name: Starscape Star Ceilings Ltd
- ICO Registration Number: ZA339657
- Registered Office: Woodside, Scremerston, Berwick upon Tweed, Northumberland, TD15 2SY
- Email Contact: david@starscape.co.uk
What Personal Data We Collect
We may collect and store the following types of personal data:
- Your full name
- Email address
- Phone number
- Postal address
- Purchase history
- Communication records (e.g., emails, live chat)
This data is collected when you place an order, make an enquiry, or interact with our customer support.
How We Store and Use Your Data
We store your data securely in both electronic and hard copy formats. Your information is used for:
- Processing orders and providing customer support
- Warranty and product servicing
- Accounting and audit compliance (minimum 7 years as required by HMRC)
- Internal analysis to improve our products and services
We do not use your data for marketing purposes unless you have explicitly opted in.
Starscape Control App & Location Data
When using the Starscape mobile app, we may access your device’s location data. This is used solely to:
- Enable Bluetooth connectivity with nearby Starscape devices
- Improve app functionality and ensure seamless device pairing
Location data is accessed only while the app is in use. It is not stored, tracked, or shared with third parties.
Live Chat Software
We use live chat software provided by Click4Assistance, a UK-based provider. During chat sessions:
- Your IP address and browser details may be collected
- Chat transcripts may be stored for support and training purposes
For more information regarding how the data is processed and stored, please refer to Click4Assistance’s privacy policy, which can be viewed here.
Data Sharing and Third Parties
We do not sell or share your personal data with third parties for marketing. We may share data only when:
- Required by law or regulatory authorities
- Necessary to fulfill a service (e.g., courier delivery)
Communication Preferences
We will only contact you when:
- You have an active order or enquiry
- You require product support or service updates
- You have opted in to receive specific communications
Contact Us
If you have any questions about how your data is handled or wish to exercise your rights under GDPR, please contact: David Constantine – David:@starscape.co.uk